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FAQs

About our Pokéballs

Do they change colors?

YES, they do.

Ball, Base & Remote
: Flexibility at it’s finest! This base allows the choice of switching between several colors and lighting modes including brightness controls and light effects all powered through the click of a remote.

Ball and Base: Set and Forget! This base automatically flows through several colors on its own and leaves a cool light effect on the ceiling.

Please visit this link for more information on the variants.

Are batteries included?

YES - Batteries are included.

Pokéball Remote Base- Battery version: AAA - Batteries needed: 3x

Pokéball LED Base - Battery version: LR44 - Batteries needed: 3x

Pokéchain - Battery version: SR621SW - Batteries needed: 1x

How big are they?

The Pokéball is 50mm in diameter, and Pokéchain is 30mm in diameter.

How is it made?

The Process starts by sourcing only the best k9 crystal for our Pokéballs, this means no stains or bubbles on the inside. Next, guided by fine machinery and expert glass workers, The raw k9 crystal is cut to shape and hand shaved to the perfection.

Using only the latest laser technology, the crystal balls are struck with laser beams to create a pattern guided by our 3D modellers who spend many hours carefully drawing each Character. The Engraving perfectly encapsulates every detail of your favourite character in such a way that light will be captured in the form of the character instead of passing on through the K9 Crystal.

It is then sanded by hand to form a smooth 50mm sphere and is finished off with a hand painted black ring, signature to the pokeball build. You will find that the K9 Crystal gives the ball a neat weight, shine and aesthetic quality that you just can’t get from standard glass products.

Twist the Pokéball around to reveal every angle of the character appear before your eyes in 3D!

Can you do different Pokémon?

YES, we can make custom Pokéballs for you!

Please click here.

Shipping & Delivery

How do I check the status of my order?

Upon placing your order, please allow up to 2-5 business days to have your order processed. Our fulfillment warehouse will pack your goods and have it shipped as soon as possible. Once you order has been shipped, you will receive a shipment confirmation email with a tracking number to your order. If you did not receive your tracking number or you don't have any updates on your Order Status page after 5 business days, please contact us immediately and we will investigate the situation.

Tracking hasn't updated in awhile, is that normal?

Yes that is normal. The reason for that is because that is when it is traveling  overseas and going through customs which can take awhile. The shipping carrier cannot track an item that is traveling overseas until it has cleared customs. Once it has landed in your country and been cleared from customs, it will update again. 

How long does shipping take?

Our warehouses are located around the world. For domestic orders in the United States, it depends on the product. Some products take 5-13 days while others take 12-20 days, so make sure to read the product description. The product description will mention the delivery time. As for International orders, please allow up to 35 days.

DO YOU OFFER A REFUND IF I DON'T LIKE THE PRODUCT?

Yes we do! We offer a full refund on your order if you don't like the product. Visit our Refund Policy for more details! If you wish to return item, go to our main menu and select the "Returns" tab!

Why didn't my order come in one package?

We ship your orders from various international warehouses (US, Canada, China and Singapore). Our stock is spread out over multiple fulfilment centers in order for them to get to you faster. This means orders containing multiple items may be shipped individually. You may receive one item before the next. So don't panic if you don't receive all of your items at once, rest assured they are on the way. 

How do you ship?

We ship orders from our fulfillment centers, (Shanghai, China) by oversea mail service. After finishing processing your order, we will send it to the shipping company and it will be completely handled by them. After arriving to your country, it will be handled by your country's postal service. 

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